RETURN AND REFUND POLICY
Last Updated: August 29, 2026
At Payless Hypamart, customer satisfaction is important to us. This Return and Refund Policy explains the circumstances under which products may be returned, replaced, or refunded.
This policy should be read together with our Terms and Conditions.
1. GENERAL RETURN CONDITIONS
Customers may request a return, replacement, or refund where:
The wrong product was supplied.
The product was damaged before delivery or collection.
The product was defective.
The product delivered does not reasonably match the confirmed order.
A product is missing from an order.
Customers should inspect their order as soon as reasonably possible after delivery or collection.
Any issue should be reported to Payless Hypamart as soon as possible.
2. PRODUCTS THAT MAY NOT BE ELIGIBLE FOR RETURN
For health, hygiene, safety, and quality reasons, some products may not be eligible for return or refund after purchase, except where required by applicable law or where the product is defective or incorrectly supplied.
These may include:
Perishable food products.
Fresh fruits and vegetables.
Fresh meat and seafood.
Frozen products.
Dairy products.
Opened food and beverage products.
Products with broken safety seals.
Opened personal care or hygiene products.
Products damaged due to improper storage or handling by the customer.
3. DAMAGED OR DEFECTIVE PRODUCTS
If you receive a damaged or defective product, please contact Payless Hypamart promptly.
Where reasonably possible, customers may be asked to provide:
Their order number or receipt.
A description of the problem.
Photographs of the damaged or defective product.
Relevant packaging information.
After reviewing the issue, Payless Hypamart may offer, where appropriate:
A replacement.
A refund.
Store credit.
Another suitable resolution.
4. INCORRECT OR MISSING ITEMS
If your order contains an incorrect product or an item is missing, please contact us as soon as reasonably possible.
We may verify the order and delivery records before processing a replacement, refund, or other resolution.
5. RETURN PROCESS
Before returning a product, customers should contact Payless Hypamart's customer service team.
Where a return is approved, we will provide instructions regarding:
Whether the product should be returned.
The return location.
Collection arrangements, where applicable.
The required proof of purchase.
Products should not be returned without following the instructions provided by Payless Hypamart where prior approval is required.
6. REFUND METHOD
Where a refund is approved, Payless Hypamart may process the refund through:
The original payment method.
Store credit.
Another mutually agreed method, where legally permitted.
Refund processing times may vary depending on the payment method, bank, payment provider, and other relevant factors.
7. PROMOTIONAL AND DISCOUNTED ITEMS
Promotional, discounted, clearance, or special-sale products may have specific return conditions where clearly stated at the time of purchase.
However, this does not affect any mandatory rights customers may have under applicable law regarding defective or incorrectly supplied products.
8. CANCELLATION BEFORE DELIVERY
Customers may request cancellation of an order before it has been prepared, dispatched, or otherwise processed for delivery.
Once an order has been processed or dispatched, cancellation may no longer be possible.
Where cancellation is approved, any applicable refund will be processed in accordance with this policy.
9. CUSTOMER RESPONSIBILITY
Customers are responsible for ensuring that products requiring refrigeration, freezing, or special storage are properly stored after delivery or collection.
Payless Hypamart may not be responsible for deterioration or damage caused after delivery or collection due to improper storage or handling.
10. CONTACT US
To request a return, replacement, or refund, please contact:
Payless Hypamart Customer Service
Email: infohypamart@gmail.com
Phone: 09112696816
Address: Fudie Mall, Jabi, Abuja
Please provide your order number or proof of purchase when contacting us.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.
