TERMS AND CONDITIONS
Last Updated: August 29, 2026
Welcome to Payless Hypamart. These Terms and Conditions govern your access to and use of our supermarket, website, mobile services, online ordering platform, delivery services, and any other services provided by Payless Hypamart.
By visiting our store, accessing our website, creating an account, placing an order, or purchasing products from us, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms, please do not use our services.
1. ABOUT PAYLESS HYPAMART
Payless Hypamart is a supermarket that provides groceries, household products, personal care products, beverages, food items, and other consumer goods through our physical store and/or online platforms.
We reserve the right to modify, suspend, or discontinue any part of our services, products, promotions, or website at any time without prior notice, where permitted by applicable law.
2. ELIGIBILITY
You must provide accurate and complete information when placing an order or creating an account with Payless Hypamart.
By placing an order, you confirm that:
The information you provide is accurate and current.
You are legally capable of entering into a binding agreement.
You are authorized to use the payment method provided.
You will not use our services for fraudulent, illegal, or unauthorized purposes.
Payless Hypamart reserves the right to refuse service, cancel orders, or suspend accounts where fraudulent, suspicious, abusive, or unlawful activity is suspected.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, prices, images, sizes, weights, and other information displayed by Payless Hypamart are accurate.
However:
Product images may differ slightly from the actual product.
Packaging, labels, colors, sizes, and designs may change from time to time.
Some products may be temporarily unavailable.
Product weights and quantities may vary, particularly for fresh produce, meat, and other weighted items.
Payless Hypamart reserves the right to correct errors, inaccuracies, or omissions in product information at any time.
4. PRICING
All product prices displayed by Payless Hypamart are subject to change without prior notice.
We make reasonable efforts to ensure that prices displayed are accurate. However, if a pricing error occurs, Payless Hypamart reserves the right to correct the error and, where necessary, cancel or adjust the affected order.
Promotional prices, discounts, and special offers are available only for the period stated and may be subject to additional terms and conditions.
Unless otherwise stated, delivery charges, service charges, or other applicable fees may be added to your order.
5. ORDERS
When you place an order with Payless Hypamart, you are making a request to purchase the selected products.
An order confirmation does not necessarily mean that your order has been accepted or that all products are available.
We reserve the right to:
Accept or reject any order.
Limit quantities purchased.
Cancel an order where products are unavailable.
Cancel an order because of a pricing or technical error.
Cancel an order where fraud or unauthorized activity is suspected.
If we cancel an order after payment has been successfully processed, we will handle any applicable refund in accordance with our Refund Policy and applicable law.
6. PRODUCT AVAILABILITY AND SUBSTITUTIONS
Products displayed as available may occasionally become unavailable due to high demand, inventory errors, supplier issues, or other circumstances.
Where applicable, Payless Hypamart may contact you regarding unavailable products or suitable alternatives.
No product substitution will be made without following the preferences or instructions provided by the customer where such options are available.
7. PAYMENT
Payment must be made using the payment methods made available by Payless Hypamart.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payless Hypamart may use authorized third-party payment service providers to process payments. We are not responsible for delays or errors caused by banks, payment processors, or other third-party financial institutions.
8. DELIVERY
Where Payless Hypamart offers delivery services, delivery availability may depend on your location and service coverage area.
Estimated delivery times are provided for convenience and are not guaranteed unless expressly stated otherwise.
Customers are responsible for providing accurate delivery information, including:
Full delivery address.
Valid telephone number.
Any relevant delivery instructions.
Payless Hypamart will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Additional charges may apply for redelivery where a delivery fails due to customer unavailability or incorrect delivery information.
9. CLICK AND COLLECT / STORE PICKUP
Where store pickup is available, customers may collect their orders from the designated Payless Hypamart location during the stated collection period.
A valid order confirmation and, where necessary, identification may be required before an order is released.
Payless Hypamart reserves the right to cancel or restock orders that are not collected within a reasonable period after the scheduled collection date, subject to applicable refund rules.
10. RETURNS AND REFUNDS
We want our customers to be satisfied with their purchases.
Requests for returns, replacements, or refunds may be considered in accordance with our applicable Return and Refund Policy.
Products may not be eligible for return or refund where they:
Have been opened, used, damaged, or altered by the customer.
Are perishable or have a limited shelf life.
Require specific storage conditions after purchase.
Are personal care or hygiene products that cannot reasonably be resold after opening.
Were purchased during a clearance or final-sale promotion, where clearly stated.
Are otherwise excluded under applicable law or our published refund policy.
Where a product is defective, damaged, incorrect, or does not match the confirmed order, customers should contact Payless Hypamart as soon as reasonably possible.
Nothing in these Terms is intended to limit any rights that customers may have under applicable consumer protection laws.
11. PROMOTIONS AND DISCOUNTS
Promotions, discount codes, vouchers, loyalty offers, and special sales may be subject to separate conditions.
Unless otherwise stated:
Promotions cannot be exchanged for cash.
Promotions may not be combined with other offers.
Discounts may apply only to selected products.
Promotions may be limited by quantity, location, or time.
Payless Hypamart may withdraw or modify promotions where reasonably necessary.
Any attempt to misuse promotions, vouchers, or discount codes may result in cancellation of the order or suspension of access to our services.
12. CUSTOMER ACCOUNTS
If you create an account with Payless Hypamart, you are responsible for maintaining the confidentiality of your login information.
You agree to notify us promptly if you believe that your account has been accessed or used without your authorization.
Payless Hypamart reserves the right to suspend or terminate accounts where we reasonably believe there has been fraud, misuse, abuse, or a violation of these Terms.
13. ACCEPTABLE USE
You agree not to:
Use our website or services for unlawful purposes.
Attempt to gain unauthorized access to our systems.
Interfere with the operation or security of our website.
Submit false or misleading information.
Use automated systems to access our services without permission.
Copy, reproduce, or exploit our content without authorization.
Engage in fraudulent transactions or payment activities.
14. INTELLECTUAL PROPERTY
Unless otherwise stated, the Payless Hypamart name, logo, website content, graphics, designs, text, images, and other materials are owned by or licensed to Payless Hypamart.
You may not reproduce, distribute, modify, publish, or commercially use our intellectual property without prior written permission.
15. PRIVACY
Your personal information will be collected and processed in accordance with our Privacy Policy and applicable data protection laws.
By using Payless Hypamart services, you acknowledge that certain personal information may be required to process orders, payments, deliveries, customer support requests, and other services.
16. THIRD-PARTY SERVICES
Our website or services may contain links to third-party websites, payment providers, delivery partners, or other external services.
Payless Hypamart does not control these third-party services and is not responsible for their content, availability, policies, or practices.
Your use of third-party services may be subject to their own terms and conditions and privacy policies.
17. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Payless Hypamart shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our products, website, or services.
Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited under applicable law.
Customers are encouraged to inspect products upon delivery or collection and report any concerns as soon as reasonably possible.
18. INDEMNITY
To the extent permitted by law, you agree to indemnify and hold harmless Payless Hypamart, its owners, employees, representatives, and service providers from claims, losses, damages, liabilities, or expenses arising from your misuse of our services or violation of these Terms.
19. FORCE MAJEURE
Payless Hypamart will not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, transportation disruptions, government actions, internet or telecommunications failures, supplier disruptions, or other unforeseen events.
20. CHANGES TO THESE TERMS
Payless Hypamart may update or modify these Terms and Conditions from time to time.
Any changes will become effective when the updated Terms are published on our website or otherwise communicated through our services.
Your continued use of our services after the publication of updated Terms constitutes acceptance of the revised Terms.
21. TERMINATION
Payless Hypamart reserves the right to suspend or terminate access to our website, services, or customer accounts where we reasonably believe that these Terms have been violated or where necessary to protect our business, customers, or systems.
Termination does not affect any rights or obligations that arose before termination.
22. GOVERNING LAW
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Payless Hypamart operates, subject to any mandatory consumer protection laws that apply to customers.
23. CONTACT US
If you have questions, complaints, or concerns regarding these Terms and Conditions, please contact Payless Hypamart through the contact details provided on our website or official customer service channels.
Payless Hypamart
Customer Service
Email: infohypamart@gmail.com
Phone: 09112696816
Address: Fudie Mall, Jabi, Abuja.
By using Payless Hypamart's services or purchasing products from us, you confirm that you have read, understood, and agreed to these Terms and Conditions.
